The African Reinsurance Corporation (Africa Re) is the leading pan-African reinsurance company and the largest re-insurer in Africa with the Financial Strength and Credit Rating of “A” by A.M. Best and “A“ by Standard & Poor’s.
Headquartered in Lagos (Nigeria) since its inception in 1976, Africa Re operates through:
a. Six (6) Regional Offices across Africa: Casablanca (Morocco), Abidjan (Côte d’Ivoire), Nairobi (Kenya), Lagos (Nigeria), Cairo (Egypt) and Port Louis (Mauritius),
b. One (1) Contact Office in Addis Ababa (Ethiopia),
c. Three (3) Subsidiary Companies (Africa Re South Africa Limited in Johannesburg, South Africa), Africa Retakaful Company Limited in Cairo (Egypt) and Africa Re Underwriting Agency in Dubai (UAE).
Africa Re has a broad-based shareholding of:
• 42 African member States,
• the African Development Bank,
• 112 African insurance and reinsurance companies,
• three (3) non-regional insurance groups, and
• Employee Shares Ownership Plan
Africa Re hereby announces the vacancy for the position of Manager, Claims in the Cairo (Egypt) Regional Office at the Professional Staff category.
Reporting directly to the Regional Director for Cairo Region, the Claims Manager will ensure that all claims’ services are handled professionally, ethically, efficiently and in accordance with the Corporation’s policies, guidelines and Claims Manual.
Under the direct supervision of the Regional Director, the incumbent will:
1. Claims Management
• Manage the timely, accurate and professional assessment, processing and settlement of valid claims in accordance with reinsurance contracts, treaty terms, policies and the Claims Manual.
• Review claims documentation, coverage, loss calculations, the Corporation’s share, reserves and payments, and ensure accurate recording in SICS.
2. Claims Review and Resolution
• Identify and resolve coverage gaps, deviations, complex and disputed claims, referring matters requiring approval or management intervention to the appropriate authority.
• Prepare claim summaries and supporting documents for approval in accordance with the Claims Approval Matrix and applicable guidelines.
3. Reserves and Recoveries
• Ensure adequate and regularly updated claims reserves, including proportional treaty reserves, based on claims information, bordereaux and loss adjusters’ reports.
• Monitor and follow up reinstatement premiums, salvage, subrogation, litigation, retro pool and other claims recoveries, including major loss adjuster appointments where required.
4. Claims Reconciliation and Cash Calls
• Ensure timely resolution of claims reconciliations with cedants and brokers and support Finance and Technical Accounts on claims-related reconciliations.
• Manage cash-call claims, payments and refunds and ensure timely coordination with Finance and Technical Accounts.
5. Claims Data, Analytics and Reporting
• Maintain accurate claims data, records and statistics and ensure consistency between claims documentation, systems and transactions.
• Analyse claims trends and loss-making portfolios and provide timely reports, statistics and recommendations to Management, underwriters and Head Office.
6. Compliance, Audit and Process Improvement
• Ensure compliance with claims policies, procedures and guidelines; respond to audit and technical inspection queries and implement agreed corrective actions.
• Recommend improvements to claims processes, controls and efficiency.
7. Stakeholder Management and Technical Support
• Maintain effective relationships with cedants, brokers, loss adjusters, lawyers, forensic experts and other stakeholders, including attending relevant client meetings.
• Provide claims-related training, advice and technical support to staff and clients and promote the Corporation’s reputation and commitment to its obligations.
8. Team Management and Other Duties
• Supervise, coach and evaluate the Claims Support Team and monitor performance against agreed KPIs.
• Perform other duties as may be assigned by the Corporation, Regional Director or Management.
The successful candidate shall be based in Cairo (Egypt).
The key competencies required for the role include but not limited to the following:
1. Professionalism
• Strong competences in reinsurance underwriting and good knowledge of insurance, reinsurance, retrocession.
• Keen attention to detail with an ability to retain strategic direction.
• Ability to work under pressure, without close supervision and within established timeframes.
• Ability to multitask and manage change.
• Excellent problem-solving skills (i.e., conceptual, and analytical thinking).
• High level of Integrity and proven sense of responsibility.
• Have very strong and proven managerial skills/experience and good supervisory skills.
• Proficiency in use of Microsoft Office: Word, Excel, PowerPoint, and knowledge of integrated business-related software’s and willingness to learn.
• Capacity to respect confidentiality and professional discretion
2. Communication
• Speaks and writes clearly and effectively with excellent reporting abilities.
• Good communication and training skills.
• Ability to quickly build very good and sustainable relationships with cedents.
• Outstanding interpersonal and communication skills; ability to communicate effectively with technical and non-technical audiences.
3. Teamwork
• Good team player with proven leadership and managerial experience.
• Works collaboratively with colleagues to achieve organizational goals; solicits input and is willing to learn from others.
• Ability to defend and explain difficult issues and positions.
• Establish and maintains effective working relationships in a multicultural, multi-ethnic environment.
Applicants shall be holders of:
• First University Degree in relevant fields plus full Insurance/Reinsurance/Actuarial Professional Qualification, plus 10 years post qualification relevant qualitative work experience with emphasis on reinsurance underwriting (both treaty and Facultative); reinsurance pricing; claims management, risk survey and assessment.
Or
• First University Degree in relevant field plus 13 years post qualification relevant qualitative work experience with emphasis on reinsurance underwriting (both treaty and Facultative); reinsurance pricing; claims management, risk survey and assessment
• Relevant work experience in a reputable Insurance/Reinsurance organization at a similar level is required.
• Relevant professional qualifications will be an added advantage.
• Ability and knowledge of AI in Insurance and Reinsurance will also be an added advantage
The successful candidate shall have the following benefits:
• Competitive Basic Salary
• Variable pay (Annual Performance Bonus)
• Joint contribution to the Provident Fund (7% of the basic salary paid by staff and 14% by the employer)
• Housing Allowance
• Medical cover for staff and family
• Home leave to country of origin every year paid by the employer
• Children education subsidy for each child up to 26 years (maximum 4 children)
• Duty Post Differential (Cost of Living Allowance), that may increase or decrease depending on the economic situation and result of surveys
Applicants must also be:
• Must also be Fluent in English and Arabic. A working knowledge of French would be an advantage.
• Nationals of one of the 42 member States of Africa Re.
Interested candidates are requested to visit the Africa-Re website at https://www.africa-re.com/career to complete the online employment form.
Africa-Re is an equal-opportunity employer and offers a good working environment commensurate with international organizations.
The Corporation reserves the right to appoint at the advertised grade level or at any other level that may suit the profile, qualifications and experience of the successful candidate.
The deadline for submission of interested candidates’ applications shall be 15 October 2026.
